Jul 112011
 

“Passionate people are the only advocates which always persuade. The simplest man with passion will be more persuasive than the most eloquent without.”

~Francois de La Rochefoucauld

You are the best advocate for your organization.

Which means that everyone at the organization – from the receptionist, to the IT person, to the program staff, to the Executive Director – is a fundraiser.

Daunted? Don’t be.

I’ve been writing direct mail fundraising letters for fourteen years. And as I’ve talked to countless staff members, trying to gather the information needed to produce a blockbuster piece, there’s one question I’ve learned to ask first:

Why are YOU so passionate about this issue/problem/organization?

Because when you’re trying to raise support – whether it’s time, money or energy – for your organization, you’re talking to people. And people want to hear the good stuff before putting that all-important signature on the check.

They want to be moved. They want to feel they can make a difference. They want to connect with their tribe and feel they’re part of something greater than themselves.

And if you’re trying to get their money (or time, or referrals, or anything else), you’ve got to convince them that you can give them what they want. The best way I’ve found to do that is to convey your passion.

That’s one of the things I love about direct mail. It’s personal, it’s impassioned, and it conveys key things about your organization, its mission and its issues in a concise and friendly way. While asking for money!

But that ask starts with your passion. After all, a direct mail letter is a personal letter from one person at your organization to one donor. That one donor — multiplied by the thousands of letters you send out — needs to sense your excitement about the cause, your commitment to working on it. They need to feel that YOU are absolutely convinced that your organization is the best for the job.

When they can feel every ounce of your passion in that ask, that’s when they are most moved to give.

So, what do you love about your work? And why should it matter to the rest of us?

Jun 272011
 

The other day, my 8-year-old asked me what I did at work. Patiently, I explained (again) that I write letters asking for money for organizations that help people. She rolled her eyes and said, “I know that! I meant what did you do today?” I told her that I worked on a letter for one of my clients. She heaved a big, 8-year-old sigh and said, “Yeah…but, well, do you just write the same letter over and over?”

Nearly every time I sit down at the computer and stare at the blank screen, it feels like a brand new mountain to climb. There are new facts to learn, new victories to share, new programs to ask for money for. Most of the time, I feel energized by the work that I do. Each letter is a new opportunity to delve deeper into an organization’s mission and to find new ways of telling their story.

But everyone has days where work feels like, well, work.

And one of the most important parts of my work is making sure I don’t write the same letter over and over. Believe me, donors can tell when you’re phoning it in. They know when your copy is less-than-inspired, and they respond by NOT responding.

So how do I keep it fresh each and every time?

  1. Micro-editing. Like all writers, I have words and phrases I favor. Organizations have those too. I combat all that boilerplate with aggressive line-by-line editing. A stronger word or a more active phrase can liven up even the most lifeless copy.
  2. Read it aloud. A direct mail letter is a personal letter from one individual at your organization to one donor. It should sound like that person talking to a friend. When you read it aloud, you can hear those boring recitations of facts for what they are: turn-offs. Bonus — you can also spot the complicated turns-of-phrase, the too-long sentences and the just-plain-awkward asks.
  3. Turn it on its head. Say something unexpected. Use a metaphor or simile that no one would anticipate. Ask a question that cuts to the heart of your issue (and leads the donor right to where you want them to go). Take advantage of literary techniques like assonance and alliteration. Make a pun. Unleash your creativity and see where it takes your letter. (You can always cut those bits that don’t work out, but taking the risk is bound to pay off now and then!)

I told my daughter a few more details about the letter I was working on that day — for an environmental organization — and it led to a great dinner-table discussion about conservation and natural resources. The next day, I heard her telling one of her friends, “My mom writes a lot of letters, but they’re not all the same, even though it kind of sounds like they could be.”

I couldn’t have said it better myself.

Jun 152011
 

Signing the Letter

Sometimes, who signs a fundraising letter (or e-mail) can be one of the most contentious points in planning a direct mail campaign. Which is funny because my answer is very, very simple.

The signer — and there should only be one! – should always be the person with the most name recognition on the particular issue you’re addressing in the mailing.

So why is this very simple thing so complicated to put into practice?

The reasons are endless. A nonprofit might have two figureheads (a President and an Executive Director, say) who both feel they should be the ones signing letters to donors. Or it could have one leader who is very well-known for one specific issue — even though the organization is working on several issues — who insists on signing everything. A nonprofit might have oodles of celebrity support, but be afraid to ask for celebrity signers. And on and on.

Organizations should consider each letter they send out as a new opportunity to bond with their donors. Which means they should think carefully about what issue will do that and who the best person in the organization is to address that issue.

In an organization with a particularly strong or charismatic leader, it might be that leader every time. In an organization that has two distinct audiences — say an activist human rights group with a strong education program — there may be one leader who is perfect for addressing the activists on the list, and one for the education supporters.

One environmental group I work for has a celebrity — in this case, an actor well-known for his environmental advocacy — sign a letter for them a few times a year, while the executive director signs everything else.

Above all, your letter should always have only one signer. Remember, fundraising letters are personal letters from your organization to your donor. They should speak directly to that ONE donor, person-to-person. And they can’t do that if they’re signed by two people.

 

 

Wake Up! It's time to revitalize our efforts! (Plus, there might be cake.)

Wake Up!

Now that we’re seeing some sun in Portland, I’m ready to wake up and revitalize my creative and business efforts. Each day I spend a few minutes thinking about what’s working, what’s not working and what could I do even better.

Before the heat of summer does you in, try taking a similar ground-up look at your fundraising program.

Here are ten questions you should ask yourself — and (better yet!) several people in your organization — that will reinvigorate and refocus your fundraising program:

1. In 25 words or less, what does your organization do? By limiting yourself and your colleagues to 25 words, you get at the essence of what your organization does, the chewy center that hooks your donors and makes your work real to them. If you’re on the ball, you’ve already got a great elevator pitch worked up. That’s the kind of answer you’re looking for here.

2. What is your story? Everyone at your organization should know your story — how and why you were founded, what initial obstacles you encountered and what successes spurred you on, how you got from those beginnings to where you are today. Think of a traditional story arc and try to tell your own story in that way.

3. Who is your customer/donor and what distinguishes him/her? In order to craft a compelling fundraising letter, you need to know who you’re writing about and who you’re writing to. The same is true for your entire program. What kind of people benefit from the work you do? And what kind of people think that’s important? Look at your donor file — how old is your average donor? Male or female? Where do they live? How much money do they make? How much education do they have? Target your letter to your donors as much as you can for the best results.

4. Why is this work so important, and why are you passionate about it? This is the emotional core of what your organization does, the gut-punch that moves your donor and inspires him or her to give. Use as powerful language as you can muster — don’t hold back!

5. What problem are you trying to solve and what steps are you taking to solve it? Here’s the meat of your ‘Ask’ — the very reason for your letter to the donor. Be as specific as possible here. Will a $20 gift provide lunch for 5 underprivileged students for one week? If you have more than one problem to tackle, write them all down. You may not use all of them in every fundraising effort, but having them on hand will help in the future.

6. If you could have unlimited funding to do one thing for the organization/constituents, what would it be? We all have those “If I won the lottery…” fantasies. Well, here’s where you consider what life would be like if your organization won the lottery. You won’t include all of this in any one letter, but it’s an important exercise to dream big. What specific things could you and would you do if you had unlimited funds? Show your donors your vision, and they just might show you a larger gift than usual.

7. What does your work accomplish? For you personally? For one constituent? For many constituents? For the world? Donors want to hear that their contribution is accomplishing something important. Include a personal anecdote about a time you were moved or inspired by something your organization did. Tell the stories of people whose lives your donors have impacted through their gifts. Tell them how their support is changing the world!

8. Have you gotten feedback from constituents/donors? A couple of well-placed quotes from people who have experience with your organization can add a huge portion of credibility to your fundraising letters. Ask volunteers why they like being involved with your work, conduct a donor satisfaction survey, and write it down every time one of the people you help says a heartfelt thank you.

9. What is one big success you’ve had? One failure? Your successes add credibility to your organization. They show that you are able to do what you set out to do. Remind your donors every chance you get that you have a track record to accomplish what you’re asking them to fund. And while you may not want to include a failure in a letter to a donor, understanding failure and the opportunities that come from it is critical to your success.

10. What are the barriers to your success and how do you overcome these obstacles? It’s not always fun to sit down and think about those things that hold us back. But your donors want to hear that you have a clear view of the task before you and a strong and innovative plan to accomplish it.

Whether you’ve got a new development officer or consultant to acquaint with your work…you need an overhaul of your fundraising efforts…you’re trying something new in your direct mail or online fundraising…or you just want to inject new spirit into your fundraising program…answering these ten questions can help you reinvigorate yourself and your organization.

How do you recharge your fundraising? Any tricks I should know about? Please share them in the comments!

 

 

Write to ONE Person

This is true of ALL your Direct Mail communication — heck, all of your communication with your donors, period — but don’t forget that a fundraising letter is a personal letter from ONE person in your organization to ONE donor.

Yes, most of your donors will get the same letter, but when you’re writing it, don’t think of your donors as a mass group of anonymous sacks of donation money.

One of my clients keeps a photo of a kind-eyed senior citizen above his computer to remind him who is reading his letter. He calls her Verna, and whenever he crafts an ask, he imagines how Verna will react.

You, too, should write to your own Verna, the one person who stands in for your entire audience of donors.

In these days of e-mail and Facebook, the art of letter-writing is waning, but try to think about how you would ask an old friend to support your cause.

Would you give them your official mission statement and a bulleted list of accomplishments and leave it at that? Or would you ask them questions, remind them of shared experiences and explain how important it is to you, personally, that they support this cause? (Hint: it’s the latter!)

One simple trick for making a letter personal is to write the first draft starting every paragraph with I, You, or We statements:

  • “I know you are someone who cares about the future of our planet.”
  • “You are no doubt aware of the growing gap between the rich and poor in this country. But did you know…”
  • “We never back down from a fight we believe in!”

Above all, when you’re writing fundraising copy think more about what your donor gets out of supporting your organization, not what you get from their support.

May 252011
 

There are hundreds of books out there that can teach you about the principles of great copywriting. But I find there are three simple rules — The Three R’s — that I turn to time and again when I need a little creative jump-start.

Make Your Writing Relevant

Nobody wants to be mailing an issue-based appeal on the wrong issue. So if you are an environmental organization mailing on conserving public lands, you don’t want your letter to hit two weeks after a major oil spill.

Chances are, you’re already paying attention to news relating to your mission (and if you’re not…well, you should be!). So make sure to apply that news to the copy you’re writing for your donors. Because if they’re interested in your mission, they’re probably paying attention — at least in a small way — to that news, as well.

If you know a relevant vote is coming up in Washington DC, try to time your mail to hit when news about that vote hits. If you have a newsletter featuring an issue you want to mail on, let the newsletter hit first so that your issue is already in the minds of your donors. And if a major news item happens to hit just as you’re preparing your letter to go out, make sure you acknowledge it (at the very least) in your communication with your donor.

Above all, make your mailings relevant — to your organization’s mission, your donor’s hopes and fears, and to the world happening outside your front door.

Make Your Writing Readable

Most of us have heard — and some lamented — that newspapers aim for their reports to be written at an 8th grade reading level. That’s probably a pretty good rule of thumb for direct mail fundraising letters, too. Use simple, short sentences and easy to understand vocabulary.

But it’s not just the way the piece is written that makes it readable. It’s also the way you put that text on the page. Short paragraphs rule in direct mail — normally no more than 4-5 lines. Toss in a couple of one-line paragraphs.

Try double indenting paragraphs you especially want people to read.

And I’ve said this before, but it bears repeating. Highlight your most important points, including your Ask. Use bold, italics, strikethrough or underlines to add emphasis. Ask your graphic artist to circle deadlines or other points that are tremendously important.

Anything you do that makes your letter easier to read is going to help push your donors through the letter and on to the reply form…and to their gift.

Make Your Writing Relatable

Remember, direct mail letters are personal letters from one person in your organization to one donor. Sure, many donors get that same letter, but you should always have one specific donor in mind as you’re writing. One copywriter I know keeps a photo of Edna, “his donor,” above his desk to remind him to always write specifically to her.

Sprinkle lots of I’s, You’s and We’s into your copy. Remind your donor that we’re all in this together. Reveal a personal hope or dream of the signer’s that relates to your organization’s mission. When donors see that there are real people behind the curtain, people who share their values and aspirations, they are more likely to give the first time and to stick with you for the long haul.

These personal touches, making your organization and the people who run it relatable, draw people in. Remember, it’s much harder to say “no” to a friend than to a faceless organization.

Remember these Three R’s as you’re drafting your fundraising letters, and you’ll have letters that work harder for you and your organization.

Need more examples? Have more questions? Post them in the comments!

 

I’m on information overload!

This is a photo of less than two weeks of communications from the elementary school where my daughters go, not including those papers that disappeared into the uncharted nooks and crannies of my 8-year-old’s backpack. And it doesn’t include e-mails.

When you’ve got this much information coming through the house — and that doesn’t include the mail, newspapers and magazines, emails, Facebook messages, Tweets and texts — you have to prioritize.

I’ve developed a system that keeps my head above water. When I get the daily stack, I always manage to find time to look at my kids’ drawings, read their paragraphs and listen to the new songs they’ve learned. That’s important to them, and so it’s important to me.

Next up are the sheets of paper with obvious deadlines. Anything that says, in great big letters, “Sign this or your kid will be left crying in the cafeteria while the rest of the class skips off to the zoo!” gets my attention.

And that leaves the rest of it. Volunteer opportunities. Plant sales for other classes. The name of the kid who won the spelling bee. The PTA meeting minutes. Upcoming events and festivals.

Most of that third group never even gets read before I recycle it in an effort to find the surface of my dining room table.

So. What does my kids’ school’s communication issue have to do with your nonprofit? Well, I’m pretty sure my neighborhood school isn’t the only group out there throwing everything they can at their constituency, hoping to get a few responses here and there.

The funny thing is, most schools would never communicate with their students this way. Teachers know that if you want kids to act, you have to give them simple, direct instruction, uncluttered by distractions and without too many options. The same is true for your donors.

Your donors have priorities, and for many of them, that does not include reading every word you write for them. (And as a copywriter, I hate to even think that!) Try these tips for more effective donor communication:

Make it easy for them to see what you’re asking them to do. Highlight the important text with bold, italics, underline or even by circling specific words and phrases in the copy. Indent ask paragraphs and other copy that summarizes your main point. I keep wishing that the school newsletter was divided into action sections so I could easily see what I need to do.

Use urgency to get them to act. Deadlines work. If you can’t put a specific deadline on your campaign, use language that conveys the importance of acting immediately. Highlight these passages to enhance their effectiveness. When papers from school come home with deadlines, I can put them in date order and tackle them as they come up. No date? I guarantee it will get lost to recycling before I deal with it.

Appeal to what you know is important to them, not just what’s important for you. To do this, you have to understand a few things about your donors. Why did they give to your organization in the first place? What do they hope to accomplish with their giving? You may have to spin some of your needs to make them appealing to your donors. But keep their interests in mind when you’re writing to them if you want them to respond to your communications.

Bonus tip: If you can use segmentation to identify those donors who give to specific campaigns (but not to any other asks), you can focus their mailings specifically on the issues that interest them and personalize their mail to acknowledge their dedication to that issue. I don’t have a kid in the fourth grade, so I find it endlessly irritating to receive reminders about the 4th grade talent show. Know your audience and cater to their needs and interests.

Focus for Success. If your idea of a good direct mail package includes a letter about your education program, a planned giving brochure, a petition for an activist effort, and a fridge magnet advertising your annual festival, you can’t blame your donors for feeling overwhelmed and confused…and for tossing your package aside. Keep your package simple and focused on one major issue so your donor doesn’t have to work so hard to understand just what she’s supporting with her gift.

Now, my kids’ elementary school doesn’t have a communications director. Their primary directive is educating my children, not ensuring I know what’s going on. So I cut them some slack.

And I know that many nonprofits can’t afford full-time communications directors either. Indeed, you might feel that your main objective is your mission, not making your donors happy. But informed donors are donors who give, year after year. They make your mission possible.

It’s in your best interest to engage everyone at your organization in an effort to communicate with them as effectively — with respect for their time, energy and dedication to your cause — as you can.

How does your organization minimize communication clutter and maximize giving? Please share your ideas in the comments — I’d love to hear about them!